The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish and maintain a positive relationship with the client
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Rapport with client is built and maintained according to accepted business practices Completed |
Evidence:
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Opportunities to provide additional services to client are identified Completed |
Evidence:
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Client is advised of input requirements and restraints for relevant processes Completed |
Evidence:
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Manage customer expectations
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Match customer needs and expectations with production process requirements Completed |
Evidence:
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Job requirements are clarified with client and compared with quote/estimate Completed |
Evidence:
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Information and clarifications are passed between client and technical staff Completed |
Evidence:
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Job specifications and job parameters are used to define appropriate production procedures and processes Completed |
Evidence:
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Knowledge of company services, equipment capabilities, limitations and workflow is demonstrated Completed |
Evidence:
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Project is evaluated and feedback provided to client as agreed or according to enterprise customer service practices Completed |
Evidence:
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Preliminary proof and contract proof are distinguished according to enterprise standards and that is communicated to the client Completed |
Evidence:
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Client is provided with documentation to review and approves all dummies and proofs at appropriate stages in the production process Completed |
Evidence:
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Job information (eg work orders, quotes, job tickets) is documented and compiled Completed |
Evidence:
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Manage project budget and timeline
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Client requested changes are monitored and documented and the impact on budget and timeline is communicated to the client Completed |
Evidence:
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The client is advised on alternative production techniques Completed |
Evidence:
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